Senior Director of Strategy

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

What you’ll be doing:

This is a highly visible role within Zurich Cover-More’s global Business Transformation function, focused on shaping strategic growth decisions across existing and potential new markets. You’ll partner closely with executive leaders to assess market opportunities, build business cases, develop actionable roadmaps, and turn complex data and insights into clear recommendations that support decision-making. The role will suit someone who enjoys working in ambiguity, going deep into market and business analysis, and influencing senior stakeholders across a global organization. You will:

• Partner with ZCM executive leadership, Zurich business unit and Group leaders, and external subject matter experts to identify and prioritize key markets for strategic review, using business performance data, market trends, and growth opportunities to guide where analysis is needed most.
• Lead deep-dive market assessments across existing and potential new markets, including opportunity sizing, competitive landscape, regulatory environment, demand drivers, and other market-specific factors.
• Define the capabilities, investments, subject matter expertise, and capacity required to pursue identified opportunities, including what exists today and what may need to be built.
• Develop financial and operational business models, clear business cases, strategic recommendations, and practical execution roadmaps to support decision-making and guide the path forward.
• Present findings and recommendations to senior leaders, structuring complex information into clear, executive-ready proposals and discussion materials.
• Act as a strategic thought partner during evaluation and execution, and in some cases help lead delivery of defined market strategies and roadmaps.
• Track performance over time to measure the impact of recommendations, while leading the adoption of AI and emerging tools to improve the efficiency and effectiveness of research, analysis, and strategic documentation.

What skills and experience you’ll bring on this journey:

• Minimum 10-12+ years of experience in strategy, corporate development, management consulting, business operations, or a related field, ideally within insurance, financial services, travel, or another complex global industry.
• Strong ability to quickly understand new markets, including competitive dynamics, regulatory considerations, customer needs, demand drivers, and broader industry trends.
• Proven experience using research, data, and structured analysis to develop business cases, strategic recommendations, and growth opportunities.
• Exceptional written communication and storytelling skills, with the ability to turn complex information into concise, executive-ready presentations and proposals.
• Strong project management and problem-solving skills, with the ability to balance multiple priorities and deliver outcomes in a fast-paced, evolving environment.
• Experience building credibility with senior leaders and influencing decisions through insight, analysis, and trusted partnerships.
• Comfortable working across global teams, functions, and markets, bringing a collaborative approach and strong stakeholder management skills.
• Curious, innovative, and enthusiastic about leveraging AI and emerging technologies to improve the quality and efficiency of research, analysis, and strategic decision-making.

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.  

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey. 

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health, and your future. We offer a competitive medical insurance package and 401(k) contributions.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

Apply today and let’s go to great places together!

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At Zurich Cover-More, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $200,000.00 - $250,000.00 with short-term incentive bonus eligibility set at 25%.